Payment Policy
Payment Policy
Last updated: September 26, 2026
This policy explains how Haven Luma processes payments for orders placed through our online store.
Accepted Payment Methods
The following payment methods may be available at checkout:
•Visa
•Mastercard
•American Express
•Discover
•Diners Club
Only payment methods displayed at checkout can be used for a specific order. All transactions are processed in U.S. dollars (USD).
Checkout and Authorization
Customers enter their billing and shipping details, select an available payment method, review the total, and submit the order through checkout.
The payment provider or issuing bank may authorize the transaction before the order is accepted. If authorization fails, the order may not be completed.
Billing Information
Customers must provide accurate billing, shipping, email, and contact information. Incorrect details may cause a payment decline, verification delay, or order cancellation.
Do not send full card numbers, security codes, passwords, or other financial credentials by email.
Payment Security
Payment information is entered and processed through the secure checkout and its payment providers. Haven Luma does not intentionally retain complete card details in customer-support messages.
Prices, Taxes, and Shipping
Prices are shown in USD. Applicable taxes and shipping charges are shown at checkout before payment is submitted.
As stated in our Shipping Policy, we offer Free Shipping on all orders within the United States
If a clear pricing, product, availability, or technical error affects an order, we may contact the customer, correct the issue, or cancel the order and refund any captured payment.
Cancellations and Refunds
Contact support@havenluma.com within 24 hours to request a cancellation. A cancellation may be accepted within 48 hours only if the order has not been processed or shipped.
Approved refunds are sent to the original payment method. Haven Luma processes approved refunds within up to 10 business days after approval. Banks and payment providers may need additional time to post the refund.
Payment Questions
For payment or order questions, contact us using the details below:
•Email: support@havenluma.com
•Phone: +1 (551) 294-3208
•Address: 652 US Route 130, Suite #2, Hamilton, NJ 08691, United States
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 business hours
Include your order number when available. Do not include sensitive payment credentials.
The listed payment methods must match the live checkout.