Payment Policy
Payment Policy
Effective date: August 24, 2026
This Payment Policy explains which payment methods Havenluma accepts, how authorization works, how customers should provide billing information, and how approved refunds are returned.
1. Available Payment Methods
Havenluma accepts:
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Method
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Availability
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Visa
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Available at checkout
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Mastercard
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Available at checkout
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American Express
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Available at checkout
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Discover
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Available at checkout
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PayPal
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Available at checkout
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All charges are processed in U.S. dollars. The checkout page displays the order total and applicable charges before the customer submits payment.
2. Payment Authorization
When an order is submitted, the selected payment method may be checked and authorized for the amount shown at checkout. An order proceeds to fulfillment only after payment has been successfully authorized and the order is accepted by Havenluma.
If authorization fails, the order may not be completed. The customer may need to confirm the billing details with the payment provider or select another available payment method.
3. Billing Details
Enter billing information accurately and ensure that it matches the information held by the card issuer or payment provider. Incorrect billing details can result in a declined transaction, a review delay, or cancellation of the order.
Havenluma will not ask customers to provide full card numbers, security codes, or passwords by email. If you receive a suspicious payment request claiming to come from Havenluma, do not respond with financial credentials; contact support through the published email address.
4. Payment Security
Checkout payment information is handled through the payment services made available on the website. Havenluma does not intentionally retain complete payment-card credentials in ordinary customer-support records. Customers should use the secure checkout and avoid sending sensitive financial information in messages.
5. Prices and Taxes
Prices are displayed in U.S. dollars and may change before an order is submitted. Any applicable sales tax or other checkout charge is shown in the order total before payment is confirmed. Shipping is free on all orders shipped within the United States under the current Shipping Policy.
If an obvious pricing, product, or availability error affects an order, Havenluma may contact the customer to correct the issue, offer an alternative, or cancel the affected order and refund a captured payment.
6. Cancellations and Refunds
To request cancellation, contact support@havenluma.com within 24 hours of placing the order. A cancellation may be accepted within 48 hours only if the order has not been processed or shipped.
When a cancellation or return is approved, Havenluma processes the applicable refund to the original payment method within up to 10 business days after approval. The bank or payment provider may take additional time to post the amount.
7. Payment Questions
Send order-payment questions to support@havenluma.com and include the order number where available. Our support hours are Monday–Friday, 9:00 AM–5:00 PM (EST), and we aim to respond within 24 hours.
Phone:
Address: 652 US Route 130, Suite #2, Hamilton, NJ 08691, United States