Privacy policy
Privacy Policy
Last updated: September 26, 2026
Haven Luma, operating under the Haven Luma brand and website at www.havenluma.com, takes privacy seriously. This Privacy Policy explains how information may be collected when you browse, purchase, contact us, or request support; why it may be used; who may receive it; and how you may exercise privacy rights.
1. Information Connected With an Order
When you place an order, we may receive your name, email address, billing information, shipping address, order contents, transaction status, delivery details, return information, and communications about the purchase. A telephone number may be collected only if you choose to provide one or if a service requires it.
Payment information is handled through the payment services available at checkout. Do not send a complete card number, card security code, account password, or similar credential to Haven Luma by email.
2. Information From Website Use
When you visit the website, technical information may be collected automatically by Haven Luma or service providers, including IP address, browser and device type, operating-system details, pages viewed, referring page, approximate location inferred from technical data, and interactions with the site. This information helps operate, secure, troubleshoot, measure, and improve the website.
3. Cookies and Similar Tools
The store may use cookies, pixels, local storage, and related technologies. Essential technologies support functions such as cart operation, checkout, security, and preferences. Optional analytics or advertising technologies may measure visits, understand campaign performance, or help present more relevant content where permitted by applicable law.
Your browser may provide controls for cookies. Where required, Haven Luma may also provide a consent or privacy-preference mechanism. Restricting essential technologies can interfere with store functions.
4. Purposes of Processing
We may use information to process and fulfill orders, authorize payments, arrange delivery through USPS, UPS, or FedEx, send confirmations and tracking notices, answer questions, manage cancellations and returns, issue approved refunds, prevent fraud and abuse, secure the store, improve products and site performance, maintain business records, comply with law, and communicate marketing where legally permitted.
5. Shopify and Service Providers
Haven Luma uses third-party services to operate an online store and deliver customer requests. Depending on the tools enabled on the website, information may be processed by e-commerce and hosting providers, payment processors, fraud-prevention services, customer-support systems, email providers, analytics services, advertising platforms, and delivery carriers. Each provider may process information under its own terms and privacy documentation.
We share only information reasonably needed for the relevant function. Shipping information may be supplied to USPS, UPS, or FedEx so an order can be delivered.
6.Rights for European Economic Area (EEA) Residents (GDPR Compliance)
If you are located within the EEA, you possess specific data protection rights under the General Data Protection Regulation (GDPR). Haven Luma is committed to facilitating the exercise of these rights, which include:
•Right to Information: To be informed about the collection and use of your personal data.
•Right of Access: To request copies of your personal data.
•Right to Rectification: To request correction of inaccurate personal data.
•Right to Erasure: To request the deletion of your personal data.
•Right to Restrict Processing: To request limitations on how your data is processed.
•Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
7. New Jersey Privacy Rights
The New Jersey Data Privacy Law, P.L. 2023, c. 266 (the “NJDPL”), may provide rights to eligible New Jersey residents when the law applies to the business and its processing activities. The NJDPL generally applies subject to statutory thresholds, exclusions, and other limitations; this section does not state that the law applies to every business or every data activity.
Subject to applicable law and verification, an eligible New Jersey consumer may have the right to confirm whether Haven Luma processes the consumer’s personal data, access or obtain information about that processing, correct inaccuracies, request deletion, and obtain a copy of personal data in a portable format where required. A consumer may also have the right to opt out of the sale of personal data, targeted advertising, or certain profiling that produces legal or similarly significant effects, where those activities are conducted and the right applies.
To submit a request, email support@havenluma.com with “New Jersey Privacy Request” in the subject line and describe the right you wish to exercise. We may request information reasonably necessary to verify your identity and protect personal data from unauthorized disclosure. You do not need to create a new account solely to submit a request. An authorized agent may submit a request where permitted, subject to verification of the consumer and the agent’s authority.
We will respond within the period required by applicable law. If we decline a request, you may appeal the decision by replying to our response or emailing support@havenluma.com with “New Jersey Privacy Appeal” in the subject line. If an appeal is denied, you may have the right to contact the New Jersey Division of Consumer Affairs or another appropriate authority. We will not discriminate against you for exercising a privacy right provided by applicable law.
Haven Luma does not knowingly sell personal data for monetary consideration. If our data practices change to include a sale of personal data, targeted advertising, or covered profiling, this notice and the available opt-out methods will be updated as required.
8. Marketing Choices
You may unsubscribe from promotional email by using the link in the message or contacting support@havenluma.com. Transactional messages, including order confirmations, shipment notices, and necessary service communications, may still be sent when required to complete or support a purchase.
9. Retention
We keep information for as long as reasonably necessary for order fulfillment, support, accounting, tax, fraud prevention, security, legal compliance, dispute handling, and legitimate business operations. Different categories may be retained for different periods. When information is no longer required, we seek to delete it, anonymize it, or securely restrict access to it.
10. Security
We maintain reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No website, network, or electronic storage method is entirely risk-free, so customers should use caution and should never share passwords or full payment credentials in ordinary correspondence.
11. Children
The website is not directed to children who cannot lawfully make an online purchase without adult involvement. We do not knowingly collect personal information from a child in violation of applicable law. If you believe a child has submitted information improperly, contact us so we can review the matter.
12. External Links
The website may contain links to third-party sites or services. Once you leave Haven Luma, the third party’s privacy practices govern information submitted there. Review the third party’s privacy notice before providing personal information.
13. Cross-Border Processing
Service providers may process information in countries other than the country where it was collected. Where applicable law requires safeguards for an international transfer, the responsible parties should implement the legally recognized mechanism for that transfer.
14. Policy Changes
We may update this policy when the store, technology, vendors, or legal requirements change. The revised policy will be posted with a new effective date. The version applicable to a particular interaction is generally the version in effect when the information was collected, subject to applicable law.
15. Privacy Contact
For privacy questions or data-rights requests, contact:
Email: support@havenluma.com
Phone: +1 (551) 294-3208
Address: 652 US Route 130, Suite #2, Hamilton, NJ 08691, United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)