Privacy policy
Privacy Policy
Effective date: August 24, 2026
Haven luma, operating under the Havenluma brand and website at www.havenluma.com, takes privacy seriously. This Privacy Policy explains how information may be collected when you browse, purchase, contact us, or request support; why it may be used; who may receive it; and how you may exercise privacy rights.
1. Information Connected With an Order
When you place an order, we may receive your name, email address, billing information, shipping address, order contents, transaction status, delivery details, return information, and communications about the purchase. A telephone number may be collected only if you choose to provide one or if a service requires it.
Payment information is handled through the payment services available at checkout. Do not send a complete card number, card security code, account password, or similar credential to Havenluma by email.
2. Information From Website Use
When you visit the website, technical information may be collected automatically by Havenluma or service providers, including IP address, browser and device type, operating-system details, pages viewed, referring page, approximate location inferred from technical data, and interactions with the site. This information helps operate, secure, troubleshoot, measure, and improve the website.
3. Cookies and Similar Tools
The store may use cookies, pixels, local storage, and related technologies. Essential technologies support functions such as cart operation, checkout, security, and preferences. Optional analytics or advertising technologies may measure visits, understand campaign performance, or help present more relevant content where permitted by applicable law.
Your browser may provide controls for cookies. Where required, Havenluma may also provide a consent or privacy-preference mechanism. Restricting essential technologies can interfere with store functions.
4. Purposes of Processing
We may use information to process and fulfill orders, authorize payments, arrange delivery through USPS, UPS, or FedEx, send confirmations and tracking notices, answer questions, manage cancellations and returns, issue approved refunds, prevent fraud and abuse, secure the store, improve products and site performance, maintain business records, comply with law, and communicate marketing where legally permitted.
5. Shopify and Service Providers
Havenluma uses third-party services to operate an online store and deliver customer requests. Depending on the tools enabled on the website, information may be processed by e-commerce and hosting providers, payment processors, fraud-prevention services, customer-support systems, email providers, analytics services, advertising platforms, and delivery carriers. Each provider may process information under its own terms and privacy documentation.
We share only information reasonably needed for the relevant function. Shipping information may be supplied to USPS, UPS, or FedEx so an order can be delivered.
6. Legal Grounds for Processing in the EEA, UK, or Switzerland
Where applicable data-protection law requires a legal basis, processing may rely on performance of a contract, compliance with a legal obligation, legitimate interests such as store security and service improvement, or consent for optional communications and technologies. Where consent is the basis, you may withdraw it for future processing without changing the lawfulness of earlier processing.
7. GDPR and Similar Rights
If the GDPR or a similar law applies to you, you may have the right to request access to personal data, correction of inaccurate data, deletion in appropriate circumstances, restriction of processing, objection to certain processing, and portability of information you provided. You may also object to direct marketing and lodge a complaint with your local data-protection authority.
Send a request to support@havenluma.com. We may ask for information needed to verify identity and protect against unauthorized disclosure. Some requests may be limited by legal, security, accounting, or dispute-resolution requirements.
8. California Privacy Rights
Where California privacy law applies, a resident may have rights to know categories and specific pieces of personal information collected, the purposes and sources involved, categories of recipients, correction of inaccurate information, deletion subject to exceptions, and equal treatment when exercising applicable rights. Depending on the data practices actually enabled on the website, California residents may also have rights concerning the sale or sharing of personal information and the use of sensitive personal information.
Havenluma does not sell personal information for money. To submit a California privacy request, email support@havenluma.com with “California Privacy Request” in the subject line. We will verify the request as required by law and will not discriminate against a person for exercising a lawful privacy right. An authorized agent may submit a request where permitted, subject to verification.
9. Marketing Choices
You may unsubscribe from promotional email by using the link in the message or contacting support@havenluma.com. Transactional messages, including order confirmations, shipment notices, and necessary service communications, may still be sent when required to complete or support a purchase.
10. Retention
We keep information for as long as reasonably necessary for order fulfillment, support, accounting, tax, fraud prevention, security, legal compliance, dispute handling, and legitimate business operations. Different categories may be retained for different periods. When information is no longer required, we seek to delete it, anonymize it, or securely restrict access to it.
11. Security
We maintain reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No website, network, or electronic storage method is entirely risk-free, so customers should use caution and should never share passwords or full payment credentials in ordinary correspondence.
12. Children
The website is not directed to children who cannot lawfully make an online purchase without adult involvement. We do not knowingly collect personal information from a child in violation of applicable law. If you believe a child has submitted information improperly, contact us so we can review the matter.
13. External Links
The website may contain links to third-party sites or services. Once you leave Havenluma, the third party’s privacy practices govern information submitted there. Review the third party’s privacy notice before providing personal information.
14. Cross-Border Processing
Service providers may process information in countries other than the country where it was collected. Where applicable law requires safeguards for an international transfer, the responsible parties should implement the legally recognized mechanism for that transfer.
15. Policy Changes
We may update this policy when the store, technology, vendors, or legal requirements change. The revised policy will be posted with a new effective date. The version applicable to a particular interaction is generally the version in effect when the information was collected, subject to applicable law.
16. Privacy Contact
For privacy questions or data-rights requests, contact:
Haven luma
652 US Route 130, Suite #2
Hamilton, NJ 08691
United States
Email: support@havenluma.com
Phone:
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Response target: Within 24 hours