Terms of service
Terms of Service
Effective date: September 16, 2026
These Terms of Service apply to your access to and use of www.havenluma.com and to purchases made through the website. “Haven Luma,” “Haven Luma,” “we,” “us,” and “our” refer to the business operating this store. By using the website or placing an order, you agree to these Terms and the policies linked from them. If you do not agree, please do not use the website.
1. Store Operator and Contact
The store is operated by Haven Luma at 652 US Route 130, Suite #2, Hamilton, NJ 08691, United States. Customer support is available at support@havenluma.com Monday–Friday, 9:00 AM–5:00 PM (EST), with a response target of 24 hours.
Phone: +1 (551) 294-3208
2. Eligibility and Lawful Use
You may use the website only if you can enter a legally binding agreement under the law applicable to you. If you are under the age required to make a purchase in your jurisdiction, use the website only with the involvement and permission of a parent or legal guardian.
You may not use the website for an unlawful purpose, to infringe another person’s rights, to submit misleading information, to interfere with website security, to distribute malicious code, or to access data or systems without authorization.
3. Website Content and Product Information
We work to keep product names, descriptions, images, prices, and availability useful and accurate. Displays can vary by device, and product availability may change without notice before an order is accepted. If a material error appears in a listing or if an item becomes unavailable, we may contact the customer to correct the information, offer an alternative, or cancel the affected order and refund any captured payment.
4. Prices, Taxes, and Currency
Prices are presented in U.S. dollars. Applicable taxes and checkout charges are shown before an order is submitted. Shipping is free on all orders delivered within the United States under our current Shipping Policy.
5. Orders and Account Information
Submitting an order is an offer to purchase the selected merchandise. An order is subject to payment authorization, inventory availability, accurate customer information, and acceptance by Haven Luma. We may limit quantities, decline an order, or cancel an order when payment fails, information is materially inaccurate, a product is unavailable, a listing contains a material error, or fraud is reasonably suspected.
Customers are responsible for providing current and complete contact, billing, and delivery details. Please review the confirmation email and contact us promptly if an error is found.
6. Payment
Haven Luma accepts Visa, Mastercard, American Express, Discover, Diners Club and PayPal. Payment is handled through the checkout services made available on the website. Please review the Payment Policy for authorization, billing, security, cancellation, and refund information.
7. Cancellation Requests
Contact support@havenluma.com within 24 hours if you want to cancel an order. A cancellation may be accepted within 48 hours only if the order has not been processed or shipped. After processing or dispatch, cancellation is not guaranteed and the order may instead be subject to the Refund and Return Policy.
8. Shipping and Delivery
Haven Luma ships within the United States only. Orders generally require 1 business day for handling, followed by 2–4 business days of carrier transit, for an estimated total of 3–5 business days. USPS, UPS, or FedEx may be used. Tracking is generally provided within 24 hours after shipment. Delivery estimates are not guaranteed arrival dates and may be affected by weather, carrier conditions, address issues, or other events outside our reasonable control.
9. Returns and Refunds
Eligible items may be returned within 30 days of delivery. Return condition requirements, return-shipping responsibility, damaged or incorrect merchandise, non-delivery, cancellation, and refund timing are governed by the Refund and Return Policy.
10. Third-Party Services
The website may rely on third parties for payment processing, hosting, analytics, communications, fraud screening, and delivery. Those providers may apply separate terms or privacy notices. Haven Luma is not responsible for the independent operation of a third-party service, but we will provide reasonable order assistance for purchases made through our store.
11. Links to Other Websites
A link to an external website is provided for convenience and does not constitute an endorsement. Haven Luma does not control the content, availability, or privacy practices of external websites.
12. Reviews, Messages, and Other Submissions
If you submit a review, message, photograph, suggestion, or other material, you represent that you have the right to provide it and that it is accurate, lawful, and not misleading. You must not submit material that infringes rights, contains malicious code, or is abusive or discriminatory. To the extent permitted by law, you grant Haven Luma a non-exclusive right to use, display, and reproduce the submission for store operation and presentation. We may remove content that violates these Terms or applicable law.
13. Privacy
Information submitted through the website is handled under the Privacy Policy. That policy explains data collection, cookies, service providers, privacy rights, retention, and security practices.
14. Prohibited Conduct
You may not scrape or harvest personal data, attempt unauthorized access, bypass security controls, upload harmful code, interfere with store operation, impersonate another person, use the website to defraud others, or make a false claim intended to obtain merchandise, money, or access.
15. Disclaimer and Liability Limits
To the maximum extent allowed by applicable law, the website and its content are provided as available, without a promise that access will always be uninterrupted, timely, or error-free. Nothing in these Terms removes a consumer right or liability that cannot legally be excluded.
To the extent permitted by law, Haven Luma will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website, a product purchase, or a delay caused by events outside our reasonable control. Any limitation applies only to the extent allowed by law.
16. Indemnification
To the extent permitted by law, you agree to defend and reimburse Haven Luma for reasonable losses and costs arising from your unlawful website use, your breach of these Terms, or your violation of another person’s rights.
17. Severability and Waiver
If a court finds a provision unenforceable, the remaining provisions will continue to operate, and the affected provision will be enforced to the maximum lawful extent. A failure to enforce a provision is not a permanent waiver of that provision.
18. Termination
We may restrict or end website access when necessary to protect the store, customers, or third parties, or when a user violates these Terms. Provisions that by their nature should continue, including payment obligations, intellectual-property rights, disclaimers, and dispute provisions, will survive termination.
19. Governing Law
These Terms are governed by the laws of the State of New Jersey, without applying conflict-of-law rules, except where a different rule is required by applicable consumer law.
20. Changes to These Terms
We may revise these Terms when our store, services, or legal obligations change. The revised version will be posted on this page with a new effective date. Continued use of the website after publication means the revised Terms apply to future use and purchases, subject to applicable law.
21. Contact
Questions about these Terms may be sent to
Email: support@havenluma.com
Phone: +1 (551) 294-3208
Address: 652 US Route 130, Suite #2, Hamilton, NJ 08691, United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Haven Luma is committed to providing a secure shopping environment, transparent policies, and responsive customer support. We value your trust and strive to make your experience with us exceptional.